FAQ's

 

Depth? 

The Gymsole stay grounded outsole is 5mm with a tread depth of 1.3mm 

 

How do I contact Gymsole?

Our email address is contact@gymsole.co.uk a member of the team will reach out to you within 48hrs of receiving your email.

Please note our office hours are 9am to 5pm GMT, Monday to Friday.

 

How do I clean my sneakers?

Caution: When attempting to clean your Gymsole sneakers, please test the cleaning process on a section of the sneaker which is not visible, such as the outer edges of the tongue. This is to ensure that the mild soap used does not affect the colour or material.

Canvas: Using a damp cloth, rub gently with lukewarm water and mild soap. DO NOT MACHINE WASH OR DRY.

Leather/Synthetic: Using a damp cloth, rub gently with lukewarm water and mild soap. DO NOT MACHINE WASH OR DRY.

Suede: Brush away dirt with a suede brush, when dry. DO NOT USE WATER. DO NOT MACHINE DRY.

Drying: Dry at room temperature, stuff with paper to help maintain their shape. Change paper occasionally throughout drying process. To prolong the life, DO NOT APPLY DIRECT HEAT.

What countries do you ship to?

We ship to the following countries. 

United states, France, Germany, Spain, Portugal, Italy, Ireland, Latvia, Lithuania, Netherlands, Poland, Bulgaria, Belgium, Luxembourg, Switzerland, Monaco, Denmark, Sweden, Norway, Czechia, Slovakia, Hungary, Romania, Greece

 

Defective / flawed item?

Gymsole stands behind all its products. If your product has a workmanship or material flaw, support is available, please email with a clear picture of any concern along with your name, address, and order no and a member of the team will be in contact. 

Please keep in mind vulcanised sneakers are made by hand and can have differences in shape, colour and construction this is what gives the shoes their unique authentic classic style.  

What is the return address? 

Gymsole 
CLOUD 9 FULFILMENT, 
UNIT 3-4, PARKWAY LINK,
KETTLEBRIDGE ROAD,
SHEFFIELD, 
S9 3AJ
ENGLAND